No Fix No Fee Policy

Our No Fix No Fee Policy means that if we cannot resolve the problem or effect the repair, then no charge is made to the customer.

If we are able to resolve the problem or effect the repair, but are only prevented from doing so by the customer requesting us not to proceed with the work, then the customer is charged for our time spent to that point.

If we are able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for our time spent to that point.

If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for our time spent to that point.

The policy does not apply to work related to computer virus or spyware problems or to cases in which the computer has been struck by lightning.

The Policy does not apply to internet connectivity issues, as these can often be due to outside influences and not due to the computer itself.

Disclaimer

Whilst every care is taken to protect your data Chaptan Productions Computer Services will take no responsibility for any data loss. Please backup important data. It is the customer’s responsibility to ensure data is backed up and that installable disks are available for all operating systems and packages are supplied.

However in the case of unbootable computers Chaptan Productions Computer Services, for a small extra charge,will backup data for you but will take no responsibility for any data loss.

This applies to all our services.